Privacy Policy

This Privacy Policy describes how Novexaro ("we," "our," or "us"), operated from 120 Jay St, North York, ON M6L 2M2, Canada, collects, uses, discloses, and protects personal information obtained through our website at https://novexaro.com and our associated assessment platform services. This policy is written in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect only the information necessary to provide our services and respond to user requests. The categories of information we may collect include:

• Contact information: Name, email address, and phone number submitted through our contact form.
• Assessment data: Performance metrics generated during use of our assessment modules (reaction time records, session timestamps, device configuration metadata).
• Technical data: Browser type, operating system, screen resolution, and basic hardware configuration data collected automatically when you use our platform.
• Usage data: Pages visited, session duration, and interaction patterns collected via analytics tools disclosed in Section 5.
• Communication records: Copies of correspondence when you contact us by email or through our contact form.

We do not collect payment card data, government identification numbers, medical information, or biometric data.

2. How We Use Your Information

Information collected is used only for the purposes for which it was collected, which include:

• Generating and delivering performance assessment reports to the user who completed the assessment
• Responding to enquiries submitted through our contact form
• Improving the accuracy and methodology of our assessment modules using aggregated, anonymized session data
• Maintaining the technical operation and security of our platform
• Fulfilling legal obligations under Canadian law

We do not use your personal information for automated decision-making that produces legal or similarly significant effects. We do not use personal information to build advertising profiles or for behavioral targeting.

3. Consent

By using the Novexaro platform, you consent to the collection, use, and disclosure of your personal information as described in this policy. Where we rely on express consent (such as for optional communications), you may withdraw consent at any time by contacting us at [email protected]. Withdrawal of consent may affect our ability to provide certain services.

4. Disclosure of Information

We do not sell personal information. We do not share individual user assessment data with third parties. We may disclose personal information in the following limited circumstances:

• Service providers: We engage third-party service providers (hosting, email delivery, analytics) who process data on our behalf under contractual data processing agreements. These providers are not permitted to use data for purposes beyond those we specify.
• Legal requirements: We may disclose information where required by law, court order, or lawful authority request.
• Business transfer: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Any third-party service providers used by Novexaro are identified in our Cookie Policy where their tools involve data collection through browser-based technologies.

5. Analytics and Tracking Technologies

Our website uses analytics tools to understand how visitors use our platform. These tools collect aggregated, anonymized information about page views, session duration, and navigation patterns. We do not use analytics tools that build individual behavioral profiles for advertising purposes. The specific tools in use and their data practices are described in our Cookie Policy.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, plus any additional period required by legal obligation. Assessment data retained for longitudinal tracking purposes is retained only while a user maintains an active platform relationship. Contact form submissions are retained for up to 24 months. Users may request deletion of their data at any time as described in Section 7.

7. Your Rights Under PIPEDA

Canadian residents have the following rights with respect to their personal information held by Novexaro:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request correction of inaccurate information.
• Right of deletion: You may request deletion of your personal information, subject to legal retention obligations.
• Right to withdraw consent: You may withdraw consent to non-essential uses of your personal information.
• Right to lodge a complaint: You may lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days in accordance with PIPEDA requirements.

8. Data Security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, loss, or disclosure. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews. No transmission or storage system is completely secure; we cannot guarantee absolute security but maintain industry-appropriate safeguards.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will promptly delete it. Parents or guardians with concerns about a child's data may contact us at [email protected].

10. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be posted to this page with an updated effective date. Continued use of our platform after such changes constitutes acceptance of the updated policy.

12. Contact

Questions, complaints, or requests related to this Privacy Policy should be directed to:

Novexaro Privacy Team
120 Jay St, North York, ON M6L 2M2, Canada
Email: [email protected]
Phone: +1 416-598-4222